Associate Operations Manager (Cash Posting)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Preferred Candidate Profile :

• 5+ years of work experience in cash posting (depository reconciliation, depository renew and denials) RCM -U.S healthcare
• 2.5 years + as people manager /team handling of ~15-20 members
• Experience in handling a team / group of 15 to 20 FTEs
• Shift :6PM onwards (To be open for Flexible Shift)
• Periodically review teams' performance and recommend performance improvement plan wherever required, also suggest and lead process improvement initiatives using Lean Six Sigma methodology and suggesting automation of repetitive processes
• Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
• Identify trends and patterns from the generated reports and initiate action plan to resolve the process related issues
• Create and maintain daily operational scorecards to track and report KPIs; assist in volume forecast and capacity planning as required
• Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation.