Associate - Academy Operations

About BrightChamps

BrightChamps is a global live-learning edtech platform helping kids aged 6–16 learn next‑gen life skills like coding, financial literacy, communication skills, and robotics across 25+ countries.

Role Overview

BrightChamps is looking for a proactive and detail-oriented Academy Operations Executive to strengthen our demo operations team. This role involves ensuring smooth execution of demo classes, coordinating with teachers across international time zones, and supporting new part-time teachers during their onboarding journey. The executive will play a key role in maintaining operational efficiency, accuracy, and timely communication.

Key Responsibilities

• Act as the first point of contact for new part-time teachers during their initial 45 days (or first conversation), ensuring smooth onboarding and successful demo delivery.
• Schedule, track, and monitor demo classes, addressing challenges as they arise.
• Coordinate with teachers to confirm availability and keep slot information updated.
• Escalate issues to senior team members when required and follow through until resolution.
• Support operational reporting, data entry, and maintenance of daily trackers.
• Share timely updates with managers and team leads to enable informed decision-making.
• Collaborate with peers to ensure seamless execution of demo operations across regions.

Qualifications & Skills

• Bachelor’s degree in any discipline (freshers welcome to apply).
• 0–3 years of experience; prior exposure to EdTech is an advantage.
• Strong communication, coordination, and interpersonal skills.
• Basic proficiency in MS Excel/Google Sheets.
• Ability to multitask and work effectively in a fast-paced environment.
• Detail-oriented team player with a problem-solving mindset.