Assistant Sales Manager

Company Description

Courtyard by Marriott, part of Marriott International, is the world's largest hotel brand, with over 1,100 hotels across more than 50 countries. As a proud member of Marriott Bonvoy, Courtyard is committed to providing exceptional experiences to its guests. Known for its innovative design and warm hospitality, Courtyard caters to both business and leisure travelers. Join Courtyard to be part of a globally recognized brand that supports your passion for hospitality.

Role Description

JOB SUMMARY

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required


CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Assists with managing and developing relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.



Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Assists in closing the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

Qualifications

• Strong communication and interpersonal skills to build lasting relationships with clients and influence decision-making
• Knowledge of the hospitality industry, particularly hotel operations and market trends, is a plus.
• Proficient in using Microsoft Office for documentation, reorting, and presentations.
• Exceptional organisational and time management skills to handle multiple tasks efficiently.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred.
• Prior experience in a similar role or in the hospitality industry will be an advantage.