Assistant Manager Practice Excellence

Assistant Manager – Practice Excellence

Company: Nath Outsourcing Solutions Pvt. Ltd. (NOS)

Location: Mohali

Shift: Night | Working Days: Monday–Friday

Role Overview

The Assistant Manager – Practice Excellence is responsible for managing client communication, monitoring Revenue Cycle Management (RCM) performance, resolving operational challenges, and coordinating with internal teams to ensure timely, accurate, and compliant delivery for US healthcare clients. The role focuses on driving operational excellence, client satisfaction, and continuous improvement.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for assigned clients and manage daily communication
• Conduct weekly client calls and provide performance updates and action plans
• Handle client queries and escalations within defined timelines (≤24 hours)
• Monitor and analyze key RCM KPIs including AR Days, FPR, Denials, and Collections
• Perform root cause analysis (RCA) and implement corrective and preventive actions
• Coordinate with billing, AR, coding, collections, quality, and compliance teams
• Drive process improvements to enhance efficiency and reduce recurring issues
• Ensure adherence to client guidelines, payer rules, and regulatory standards

Key Result Areas (KRAs)

• Client Communication: Timely resolution of client queries and adherence to scheduled weekly calls
• Problem Solving: Effective RCA and measurable reduction in repeat operational issues
• KPI Management: Accuracy, stability, and improvement in key RCM performance metrics
• Cross‑Functional Coordination: Timely closure of internal dependencies and action items
• Process Improvement: Implementation of efficiency and optimization initiatives
• Compliance & Quality: Adherence to client, payer, and regulatory standards

Qualifications & Experience

• Graduate in any discipline
• 7+ years of experience in US Healthcare / RCM
• Minimum 2 years of experience in a client‑facing role
• Strong understanding of billing, collections, AR management, and RCM KPIs

Key Skills

• Client communication and stakeholder management
• Analytical and problem‑solving skills
• KPI monitoring and reporting
• Cross‑functional coordination and teamwork

Reporting

Reports to: Practice Excellence Manager / Operations Head

How to Apply

📧 [email protected]

📧 [email protected]