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Assistant Manager - Housekeeping

Actively Reviewing

Cushman & Wakefield

Surat Full-Time 1–2 yrs exp Posted 2 days ago · Apply by Sep 14, 2026

Job Description

Job Title

Assistant Manager - Housekeeping

Job Description Summary

Job Description

To provide management advice for Helpdesk for escalated issues during the shift
To ensure immediate response to all priority calls during the shift and follow escalate process
To ensure planning is done for all internal Events in coordination with events team
Accomplish Key Performance Indicators.
To provide management advice for Front Office for escalated issues during the shift
To ensure immediate response to all priority calls during the shift and follow escalate process
To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping &upkeep
To ensure front has newspapers & magazines are placed by FOE
To provide management advice for Mail Room for escalated issues during the shift
To ensure immediate response to all priority calls during the shift and follow escalate process
To ensure Housekeeping muster, deployment and make sure to acknowledge on the register forany penalties/comments for the improvement in housekeeping services
To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is beingupdated on TR/VIP visits.
To ensure that the housekeeping related issues are discussed with housekeeping team on priorityfor the shift and ensure there is an action and tracking for the issue closure
To ensure a facility walk through to check on all rest rooms, common areas, development areas forthe quality of the housekeeping services
To discuss and assist facility manager on monthly basis on the vendor performance matrix
To ensure caterers are maintaining a high standard of hygiene in the services areas
During food run out situation, coordinate with the catering vendor or any other alternativearrangements
To ensure lab test is done for Raw Materials, Preparations Stage & Service Stage
To manage and supervise the quality, quantity and the cost of meal and refreshments being servedin the cafeteria
To ensure that the operating hours, menus will be prominently displayed in all prominent places inthe cafeteria
To conduct quarterly basis the traffic analysis and ensure that waiting time on the cash counter andfood counters
To ensure that the table & chairs are cleaned at all times and the frequency shall be modulatedaccording to the traffic
To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure noshortage
To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessaryactions
To ensure all such communication is entered in the Technical team/HK team log book to inform thenext shift person
To make facility tour and list out all such actions needed
Prepare weekly rosters for Helpdesk, Front Office, Mail Room and communicate in advance to theteam
To adhere to Policies, Processes & procedures and also the statutory documents
To adhere to SLA & KPI as agreed
To coordinate with Engineering team for any such issues that need their help

INCO: “Cushman & Wakefield”