Assistant Manager- GEN AI BA- Hyderabad

Drive a continuous improvement culture through training, coordination, and implementation of Lean/Six Sigma principles in day-to-day KPO/BPO operations.

Understand and articulate problems/issues in a timely and accurate manner from delivery/operations teams.

Lead and participate in exploring (Process Assessment) and implementing AI/GenAI/Agentic AI-driven solutions for problems and process bottlenecks.

Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents (BRD), and use cases, with a focus on GenAI integration where applicable.

Actively contribute to change implementation initiatives on the floor, including the adoption of new technologies and AI tools.

Conduct Baselining of Metrics, Cost Benefit Calculation, Analytical intervention to provide insights for process improvements.

Report issues related to problems/opportunities to transformation leaders, highlighting potential AI/ GenAI applications.

Play a pivotal role in executing the transformation governance model to build a continuous improvement and innovation culture.

Lead and mentor a team of specialists, fostering their growth in transformation methodologies and GenAI applications.