Assistant Manager – Branch / Site Operations

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India, Karnataka, Bengaluru Full-Time On-site INR 4–6 LPA

Posted 3 weeks ago • Apply by April 29, 2026

Job Description

Function: Account Delivery / Employee Transportation Services

Location: Bangalore

Experience: 5–7 Years

Role Overview

The Assistant Manager – Branch/Site Operations (Account Delivery) is responsible for driving revenue growth while ensuring seamless delivery of employee transportation services for enterprise clients. This role acts as the primary point of contact for key accounts and plays a critical role in service delivery, client satisfaction, and operational excellence.

Key Responsibilities

Drive revenue growth and increase wallet share within existing client accounts
Act as the single point of contact for key enterprise clients
Ensure smooth daily operations in line with defined SLAs and KPIs
Lead and manage account executives and site supervisors across client locations
Oversee vehicle deployment, driver management, and site-level execution
Conduct regular client reviews and performance meetings
Coordinate closely with Supply, Quality, and Sales teams to ensure service excellence
Handle client and operational escalations effectively and within TAT
Monitor operational costs to maintain profitability and efficiency
Ensure compliance with company policies, contractual obligations, and documentation standards

Functional & Core Skills

Strong client relationship and stakeholder management
Proven experience in employee transportation or facility operations
Team leadership and people management skills
Operational planning and execution expertise
SLA/KPI tracking and performance reporting
Cost control and commercial acumen
Cross-functional collaboration
Escalation handling and problem-solving
Strong documentation and compliance orientation

Preferred Background

Experience in employee transportation, mobility services, logistics, or site operations
Exposure to managing enterprise clients and multi-site operations

Skills: site operations,management,documentation