Assistant Banquet Manager - $20/hr+

Raines Co. - Your Future is Now

Position Summary

The Assistant Banquet Manager supports the Banquet Manager in planning, coordinating, and executing all banquet and catering events across the hotel’s event spaces, restaurant, and private functions. This role provides day-to-day leadership of banquet operations and supervises the banquet team, ensuring consistent service standards, accurate execution of Banquet Event Orders (BEOs), proper staffing, and an exceptional guest experience.

Reports To: Banquet Manager

Supervises: Banquet Captain, Banquet Servers, Banquet Bartenders, Set-up/Housepersons, and event staff as assigned

Benefits & Culture

We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Job Functions

Event Execution & Service Leadership

• Assists the Banquet Manager with the overall coordination and execution of banquet events and private functions.
• Leads banquet operations on assigned shifts; serves as the primary on-site manager when the Banquet Manager is not present.
• Ensures all events are executed according to the BEO, including room set-ups, timelines, menu selections, bar requirements, service style, and special requests.
• Conducts pre-event meetings with banquet staff and coordinates communication between Culinary, Stewarding, Bar, and Service teams.
• Performs final inspections of banquet rooms, service stations, and support areas for readiness, sanitation, safety, and proper set-up.
• Maintains service standards throughout events: plate presentation, pacing, temperature control (hot food hot / cold food cold), buffet maintenance, and guest flow.
• Monitors service delivery and provides real-time coaching to captains and staff to maintain a high level of hospitality and professionalism.
  
  

Supervision of Banquet Team & Staff Development

• Directly supervises the banquet team; sets expectations, assigns responsibilities, and ensures accountability for event outcomes.
• Supports the Banquet Manager with training and ongoing development for captains and banquet staff.
• Ensures opening/closing duties and side work are assigned, completed, and documented as required.
• Helps maintain consistent standards for grooming, uniforms, conduct, and guest engagement.
  
  

Guest Relations & Service Recovery

• Greets clients/hosts as appropriate; introduces leadership and ensures the host understands points of contact during service.
• Acts as a liaison between the client/host and banquet team to ensure needs are met throughout the event.
• Handles guest/client concerns and complaints promptly; performs service recovery when required and escalates issues to the Banquet Manager when needed.
• Maintains a calm, professional presence in high-volume or high-expectation environments.
  
  

Financial Controls, POS & Billing Support

• Demonstrates strong proficiency with the POS system, including event checks, running reports, and auditing.
• Ensures checks are accurate, properly routed, and posted to the correct account/folio/member charge as applicable.
• Supports end-of-event checkouts, audits, and documentation; reports discrepancies to the Banquet Manager.
• Ensures proper cash-handling procedures are followed, including bank reconciliation and end-of-shift drops when applicable.
  
  

Inventory, Supplies & Operational Readiness

• Assists in maintaining appropriate inventory of banquet supplies (service items, disposables, bar product as assigned, linen coordination, etc.).
• Helps order supplies and ensures event spaces are stocked, organized, and prepared for upcoming functions.
• Coordinates with Stewarding/Housekeeping/Facilities as needed for event readiness and room condition.
  
  

Compliance, Safety & Standards

• Ensures staff follows safe food handling procedures and complies with liquor laws and responsible alcohol service practices.
• Supports a safe work environment by identifying and correcting safety hazards; reinforces sanitation and cleanliness standards.
• Ensures event areas are maintained throughout and after service (trash removal, clearing, cleaning tables, equipment care, etc.).
  
  

Additional Responsibilities

• Assists the hotel Food & Beverage team as needed.
• Performs any additional tasks requested by management.
  
  

Education

High school education/GED required. Additional hospitality or management coursework is a plus.

Experience

• Prior banquet/event leadership experience in a hotel, resort, country club, or high-volume catering environment preferred.
• Supervisory experience (leading captains/teams, training, shift leadership) strongly preferred.
  
  

Hours Required

Scheduled days and times vary based on hotel needs. Must be able to work days, nights, weekends, and holidays as required by event business levels.

Skills And Abilities

• Must be able to pass TIPS certification/alcohol awareness training and ServSafe food handler training.
• Strong knowledge of banquet service standards, BEO execution, and event flow/timing.
• Proven ability to lead and coach a team in a fast-paced, guest-facing environment.
• Strong guest service skills with demonstrated ability to resolve concerns professionally.
• Solid organizational skills with attention to detail and follow-through.
• Ability to operate hotel computer systems and POS system; comfortable with reports and audits.
• Basic math skills and strong communication/interpersonal skills.
• Ability to regularly lift and/or move up to 30 pounds.
• Meets state minimum age to serve alcohol.
• Positive, engaging personality and professional appearance.
  
  

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion