Area Operations Manager

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on..

What makes the role meaty?

• Manage a team of 100+ riders and 30+ hub crew, including packers and support staff
• Drive team performance through training, coaching, and development programs
• Ensure smooth operations at the hub by implementing and adhering to Standard Operating Procedures (SOPs)
• Optimize resources to achieve cost and time efficiency in last-mile deliveries
• Analyze operational metrics to identify trends and areas for improvement
• Create and present regular performance reports, highlighting key metrics
• Proficient in Marathi, Hindi, and English to communicate effectively with ground staff and higher management
• Address rider and hub crew concerns, ensuring a harmonious work environment
• Ready to relocate across Bangalore as per business requirements
• Open to learning and adapting to new systems, technologies, and processes
• Lead by example to motivate the team and resolve conflicts efficiently
• Ensure high service levels through proactive problem-solving and contingency planning
• Enforce safety standards and compliance at the hub and during deliveries
• Monitor adherence to company policies and local regulations
• Oversee timely and accurate order fulfilment to meet customer expectations
• Address escalations and complaints, ensuring customer satisfaction
• Recruit and onboard riders, packers, and hub staff efficiently to meet operational demands if required
• Conduct interviews, training, and orientation sessions for new hires

We hope that you have...

• Experience: 4+years in Hub/ dark store management
• Metrics-driven approach
• Operationally focused and possesses strong leadership and interpersonal skills
• The ability to manage large teams and ensure adherence to SOPs is crucial for success