Architect - Observability and Monitoring Solutions

The Architect - Observability & Monitoring Solutions is responsible for designing, implementing, and maintaining enterprise-level monitoring and observability platforms to ensure system reliability, performance, and operational excellence. This role drives innovation through automation and AI-based solutions, collaborates across teams, and serves as a subject matter expert for monitoring tools and processes.

Primary Responsibilities:

• Platform Management & Optimization
• Lead administration and lifecycle management of Grafana Enterprise, including onboarding, upgrades, and troubleshooting
• Develop and maintain dashboards for system health and performance monitoring
• Support Dynatrace adoption and enhance dashboarding capabilities for cloud observability
• Configuration & Integration
• Create and update Telegraf configuration files for vendor partners
• Migrate dashboards from legacy platforms to next-generation environments
• Resolve event ingestion and integration issues across monitoring tools
• Operational Excellence
• Ensure platform stability, availability, and compliance through proactive vulnerability management and lifecycle maintenance
• Drive process improvements for monitoring workflows and incident management
• Innovation & AI Enablement
• Explore and implement AI-driven solutions for observability and automation
• Share knowledge and best practices through internal guides and community contributions (e.g., AI reference materials, Copilot usage)
• Collaboration & Leadership
• Partner with cross-functional teams (Telemetry, OptumServe, VOC, OptumRX) to align monitoring strategies with business needs
• Act as a subject matter expert (SME) in ITSM discussions and change management processes
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Proven experience with monitoring tools such as Grafana Enterprise, Dynatrace, and Telegraf
• Solid knowledge of observability best practices and ITSM processes
• Familiarity with AI-based automation and productivity tools (e.g., M365 Copilot)
• Proven excellent problem-solving, communication, and collaboration skills

Preferred Qualifications:

• Experience in cloud environments and infrastructure monitoring
• Experience in enterprise-scale technology environments
• Knowledge of scripting and automation frameworks

Core Competencies

• Technical Expertise
• Analytical Thinking
• Innovation & Continuous Improvement
• Collaboration & Influence
• Customer Focus