AR Operations Analyst

AR Operations Analyst — India

About UrbanPiper

UrbanPiper powers over 20,000+ restaurants — from neighbourhood favourites to the world's

biggest chains — helping them manage everything from online orders to in-store operations.

Backed by Tiger Global, Sequoia, Swiggy & Zomato, we are on a mission to revolutionise how

food is experienced through tech, taste & innovation.

Role Overview

We're hiring an AR Operations Analyst to run end-to-end accounts receivable operations for UrbanPiper India. This is a hands-on, individual-contributor role — you'll own the daily flow of invoices from draft to dispatch, match incoming payments in Zoho Books, handle customer billing queries (Slack, Salesforce, email), and keep AR ageing healthy. You'll report directly to the Financial Controller, supported by Atlance, our in-house finance operating system that surfaces ageing, reconciliation, and AR dashboards in one place. No spreadsheet rabbit-holes — you focus on the work, not the wrangling.

Key Responsibilities

Invoicing

• Convert monthly draft invoices in Zoho Books to issued invoices on schedule — verify line items, GST, and customer details before push
• Raise manual invoices for one-off charges (onboarding, ad-hoc services) within agreed SLAs
• Run the monthly invoice reconciliation — match the issued list against the contract list, flag missing invoices, duplicates, or amount mismatches before close
• Own the credit note approval workflow — coordinate with the Finance lead, post approved credit notes in Zoho Books
  
  

Cash Application (Payment Mapping)

• Match incoming payments (NEFT, UPI, Razorpay, Stripe) to open invoices in Zoho Books daily
• Resolve unidentified receipts by coordinating with the customer or sales contact
• Maintain clean records of advance balances and prepaid adjustments
  
  

Collections & Customer Queries

• Drive payment follow-ups for India customers — own the 30 / 60 / 90 day chase cadence
• Respond to billing queries via Slack, Salesforce cases, and email — invoice copies, payment confirmations, GST clarifications, disputes — within agreed SLAs
• Escalate genuinely stuck cases (large overdues, persistent disputes, unreachable customers) to the Financial Controller with clear documentation
  
  

Reporting

• Publish the weekly AR ageing sheet every Monday
• Maintain the PO tracker — match POs to invoices, flag PO-less billing and expired POs proactively
• Feed accurate inputs into the monthly MRR report
  
  

Required Qualifications

• 1–3 years of experience in billing, AR, accounts, or finance operations
• Hands-on experience with Zoho Books (or comparable ERP — Tally, QuickBooks, NetSuite) — must be comfortable creating invoices, applying payments, and posting credit notes
• Working knowledge of Indian GST — invoice formats, tax codes, e-invoicing
• Comfortable in Salesforce and Slack for handling customer queries
• Strong Excel / Google Sheets — pivot tables, VLOOKUP / INDEX-MATCH, basic reconciliation
• B.Com, M.Com, CA Inter, or equivalent
  
  

Good To Have

• B2B SaaS or subscription billing experience
• Exposure to Razorpay / Stripe payment reconciliation
• Familiarity with PO-based billing workflows
• Comfort working in modern internal tools (Notion, Linear, Slack workflows)
  
  

What We're Looking For (Beyond Skills)

• Execution mindset — you take ownership of the daily flow; you don't need reminders to push the next set of invoices or chase the next set of customers
• Customer communication — clear, polite, and firm with customers; concise with internal stakeholders
• Attention to detail — billing errors compound. You catch them before the customer does
• Process-driven — you follow the SOP and flag when the SOP is wrong, instead of working around it
  
  

Key KPIs

• Invoice dispatch on time — % of invoices issued by SLA date
• Cash application accuracy — minimize unidentified receipts
• Collection effectiveness — % of dues collected within agreed terms
• AR ageing health — reduce 60+ and 90+ day buckets
• Query turnaround — Slack / Salesforce / email billing queries
  
  

Why Join Us

• Tool advantage — you'll work on Atlance, our in-house finance OS. AR ageing, payment matching, dashboards, and reminders are already there. You spend your time on the work, not on stitching spreadsheets.
• Direct line to leadership — work with the Financial Controller; visibility to the CEO on billing health
• Growth-stage SaaS — backed by Peak XV, Tiger Global, Axilor
• Real ownership from day one — you'll own India billing operations end-to-end, not a slice of someone else's process