Applications Developer I - ServiceNow

Actively Reviewing the Applications

Uber

India, Karnataka, Bengaluru Full-Time

Posted 1 day ago • Apply by June 16, 2026

Job Description

About The Role

The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across ITSM, CMDB, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices.

We are seeking a ServiceNow Developer with 4+ years of hands-on experience to build, enhance, and maintain the platform, leveraging Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber's broader technical ecosystem.

---- What the Candidate Will Do ----

Platform Development: Design, develop, and customize ServiceNow applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs
Now Assist & Automation: Integrate and configure Now Assist features - including AI-assisted workflows, chat summarization, and virtual agent enhancements.
CMDB & Discovery: Manage CMDB health and data integrity by implementing Discovery Patterns, Identification and Reconciliation Engine (IRE) rules, and modeling relationships for Business Applications and Services
Integrations: Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer
Solution Design: Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that drive operational efficiency
Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.
Continuous Improvement: Suggest and implement best practices for ServiceNow. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.

Basic Qualifications

4+ years of experience as a ServiceNow Developer/Engineer working on enterprise-scale ServiceNow implementations.
Strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes)
Hands-on experience with Now Assist technologies - generative AI workflows and skill kits on the Now Platform.
Deep understanding of ITSM modules (Incident, Request) and solid experience with CMDB configuration, including CSDM standards and asset management processes
Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required
Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.
Strong verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.

Preferred Qualifications

Experience with CI/CD and DevOps on ServiceNow (source control, automated testing, release pipelines); Citizen Development governance experience preferred.
Experience supporting and governing citizen development on the ServiceNow platform, including establishing guardrails, standards, and reusable components to enable low-code/no-code development safely
Demonstrated experience using AI-powered developer tools as part of a daily engineering workflow (e.g., AI-assisted coding, debugging, test generation, documentation, or architectural reasoning), with the ability to clearly articulate how these tools improve productivity, quality, and delivery speed
Experience operating applications at enterprise scale with strict performance, security, and compliance requirements.