Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management

Good to have skills : NA

Minimum 0-2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to define client issues accurately and design effective resolutions based on your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery, ensuring client satisfaction and operational excellence.

Roles & Responsibilities

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues effectively.
• Collaborate with team members to enhance service delivery processes.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Desk Management.
• Experience with ticketing systems and incident management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Familiarity with customer service best practices.
  
  

Additional Information

• The candidate should have minimum 0-2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.