Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support

Good to have skills : NA

Minimum 0-2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to resolve issues effectively. You will be dedicated to maintaining high-quality service and ensuring that our systems function optimally, contributing to a seamless user experience.

Roles & Responsibilities

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues efficiently.
• Collaborate with team members to enhance service delivery and client satisfaction.
• Document and track client interactions and resolutions for future reference.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Desk Management.
• Good To Have Skills: Experience with customer relationship management tools.
• Strong understanding of incident management processes.
• Familiarity with ticketing systems and service level agreements.
• Ability to communicate technical information clearly to non-technical users.
  
  

Additional Information

• The candidate should have minimum 0-2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.