Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management

Good to have skills : NA

Minimum 0-2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to address client issues effectively, leveraging your deep product knowledge to design and implement appropriate resolutions. Your commitment to quality will be evident as you navigate various challenges, ensuring that client satisfaction remains a top priority throughout your interactions.

Roles & Responsibilities

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in troubleshooting and resolving client issues in a timely manner.
• Collaborate with team members to enhance service delivery and client satisfaction.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Desk Management.
• Strong understanding of incident management processes and tools.
• Experience with ticketing systems and client communication platforms.
• Ability to analyze client issues and provide effective solutions.
• Familiarity with service level agreements and performance metrics.
  
  

Additional Information

• The candidate should have minimum 0-2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.