Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Enterprise Network Operations

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Network JD –

We are seeking a skilled Network Manager to join our team. The ideal candidate should have experience managing and maintaining network environments and working on network implementation projects. Strong technical knowledge in troubleshooting and configuring Cisco routers, switches, and firewalls is required, along with familiarity with cloud platforms. Manage team of network engineers across regions.

Roles & Responsibilities:

Collaborate with teams to develop network strategies.

Should know how to lead and deliver network engagements across different implementation approaches including exceptional understanding of client business processes.

Design, implement, and manage network infrastructure for optimal performance.

Conduct network assessments to identify vulnerabilities.

Document network configurations and procedures.

Should know how to lead business case creation for network design to implementation projects.

Drive continuous improvement capability with regards to tools, practices, and maturity

Identify Automation possibilities and drive automation projects.

Technical Professional Skills:

Strong troubleshooting skills with Cisco routers, switches, and firewalls

Familiarity with cloud platforms

Expertise in at least two areas: switching, routing, or SDWAN, Wireless, Load balancer, working knowledge of the others.

Production Network Monitoring Experience Required (lab-only Experience Not Accepted)

Additional Information:

Professional Attributes:

• Manage technical resources team.
• Strong verbal and written communication skills
• Able to work independently and take initiative.
• Proven workload management & Flexibility in 24/7 shifts
• Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.
  
  
  

Educational Qualification:

15 years of Full-time education, Experience Required: 8-9 years