Application Support Engineer - Python

Experience Required: 9+ Years

Location: Indore (Hydbrid)

Work Timings: 3 PM to 12 Midnight

Role Overview

We are seeking a Senior Python Support Engineer with strong expertise in Core Python and production support. This role is primarily focused on supporting and maintaining business-critical applications, troubleshooting production issues, analyzing system behavior, and ensuring operational stability.

The role involves approximately 70% production/application support and 30% development and enhancements. The ideal candidate should be comfortable investigating complex technical issues, working with databases, APIs, cloud storage systems, and making code-level fixes when required.

Candidates coming from Application Support, Production Support, Technical Support Engineering, or Support Engineering backgrounds with strong Python development skills are highly preferred.

Key ResponsibilitiesProduction Support (70%)

• Monitor, troubleshoot, and resolve production incidents and application issues.
• Perform root cause analysis (RCA) for recurring problems and implement preventive solutions.
• Investigate application logs, database records, API failures, and system performance issues.
• Work closely with customers, support teams, and engineering teams to resolve critical incidents.
• Analyze and resolve issues related to file processing, data pipelines, integrations, and scheduled jobs.
• Support applications interacting with AWS S3, databases, and external APIs.
• Ensure SLA adherence and timely resolution of production issues.
• Participate in on-call support rotations when required.
• Create support documentation, knowledge base articles, and incident reports.
  
  

Development & Enhancements (30%)

• Develop bug fixes, minor enhancements, and automation scripts using Python.
• Improve application performance and reliability through code optimization.
• Build and maintain API integrations with third-party systems.
• Develop utilities for file processing and data transformation.
• Implement database enhancements and query optimizations.
• Support cloud-based storage and processing workflows using AWS S3.
  
  

Mandatory Technical SkillsCore Python (Must Have - In Depth)

• Strong expertise in Python fundamentals and advanced concepts.
• Deep understanding of OOP, exception handling, decorators, generators, iterators, multithreading, and multiprocessing.
• Ability to debug and troubleshoot complex production issues at the code level.
  
  

API Integration & Troubleshooting

• Strong experience working with REST APIs.
• Ability to diagnose API failures, authentication issues, timeout errors, and integration problems.
• Experience with JSON, HTTP protocols, OAuth, JWT, and API security concepts.
  
  

Database & SQL

• Strong experience interacting with relational databases.
• Expertise in writing complex SQL queries involving:
• Joins
• Subqueries
• Aggregations
• Stored Procedures
• Query Optimization
• Experience with MySQL, PostgreSQL, SQL Server, Oracle, or similar databases.
  

File Handling

• Experience processing CSV, JSON, XML, Excel, and text files.
• Strong understanding of file-based integrations and batch processing.
  
  

AWS S3

• Experience working with Amazon S3 for file storage and retrieval.
• Hands-on knowledge of Boto3 and S3 operations.
  
  

Date & Time Processing

• Strong understanding of Python datetime modules.
• Experience handling timezone conversions, date calculations, scheduling, and timestamp management.
  
  

Preferred Qualifications

• Experience in Production Support or Application Support environments.
• Experience supporting customer-facing enterprise applications.
• Familiarity with Linux/Unix environments.
• Exposure to monitoring and logging tools.
• Strong analytical, troubleshooting, and debugging skills.
• Excellent communication and stakeholder management abilities.
  
  

Ideal Candidate Profile

• 9+ years of experience in Python-based applications.
• Strong production support mindset with the ability to troubleshoot independently.
• Comfortable working in a 70% support and 30% development role.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a remote and distributed team environment.
• Experience handling critical incidents and high-priority production issues.
  
  

Skills: aws,application support management,post-production support,s3,python