Application Support Engineer

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Job Title: Application Support Engineer

Location: Mason, OH

Duration: long term

Job ID: 4CI -76

Required Qualifications:

• Experience in technical support leadership or team coordination
• Cloud or SaaS application support experience
• Automation and self-service support tools exposure
• Experience in multi-vendor or global support environments
• Application Support experience (6–9 years, advanced level)
• Incident Management, Problem Management, Change Management
• Strong troubleshooting of hardware, software, and network issues
• Experience with support tools: ServiceNow, Jira Service Desk, Zendesk