Application Support Engineer

Role - Application Support Engineer

Key Roles & Responsibilities :

• Provide day-to-day technical/Functional support.
• Act as the first point of contact for all application-related incidents and service requests.
• Perform proactive application monitoring and troubleshooting to prevent outages.
• Execute and manage incident response and root cause analysis.
• Manage change requests and perform production deployments in application and database (patches, configuration updates, go-lives).
• Review and test patches in Test environments and ensure to have sign off before any production deployment.
• Ensure to follow change management process as defined.
• Tune performance at application and database levels for optimal availability and improve user experience.
• Identify and implement process improvements to reduce operational overhead and increase system uptime.
• Maintain documentation related to issue resolution, standard operating procedures, and known errors.
• Collaborate with multiple teams' infrastructure, database, and development teams to ensure end-to-end system stability.
• Follow defined ITIL-based processes (Incident, Problem, Change Management).
• Ensure to close application/database vulnerabilities and Audit points as per Compliance.
• Ensure to perform DR Drill as per governance/compliance requirements.
• Ensure compliance with organizational standards and SLAs.

Required Skills :

• 5-6 years of relevant application support experience in a production environment.
• Strong experience with Linux & Windows – shell scripting, system logs, cron jobs, Batch file, windows scheduler, file system management.
• Proficiency with Oracle Database – ability to write complex SQL queries, perform analysis, and understand execution plans.
• Experience in application monitoring tools and log analysis (e.g., AppDynamics, Grafana , etc.).
• Hands-on experience with incident and change management tools such as ServiceNow or equivalent.
• Familiarity with performance tuning techniques – both application-level and database-level.
• Experience in application patch deployment including pre-testing, validation, and deployment in production.
• Good understanding of database "Procedure, Functions, Package, Trigger; etc.".
• Ability to understand application architecture, dependencies, and interfaces quickly.
• Strong Understanding of ITIL processes and operational best practices.
• Experience with Change Management & Problem Management, including RCA documentation and tracking.

Technical Requirement :- Operating Systems - Windows, Linux

Database - Oracle

Middleware - ASP.net

Webservers - IIS