Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Java Enterprise Edition Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure timely resolution of application issues and technical glitches. - Perform root cause analysis and implement corrective actions. - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. - Develop and maintain technical documentation for support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Java Enterprise Edition. - Strong understanding of software development life cycle and application support processes. - Experience in troubleshooting and resolving application issues. - Knowledge of database management systems and SQL queries. - Good To Have Skills: Experience with Spring Framework and Hibernate ORM. - Familiarity with web technologies such as HTML, CSS, and JavaScript. - Experience in working with Unix/Linux environments. - Knowledge of ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 5 years of experience in Java Enterprise Edition. - This position is based at our Hyderabad office. - A 15 years full time education is required.