Application Engineer

Job Description

About the Role Eternal Robotics is seeking a highly motivated and technically skilled Application Engineer to support the deployment, maintenance, and performance of our Hypervise AI/Computer Vision systems across customer sites. This role is ideal for individuals who enjoy troubleshooting, system optimization, field support, and working closely with advanced AI-driven solutions. Key Responsibilities 1. Deployment & Training Lead deployment of software and hardware systems at customer locations Conduct user training sessions Support testing, QA, Pre-FAT, and FAT activities 2. System Monitoring & Maintenance Perform real-time monitoring and periodic system health checks Apply software updates, patches, and version upgrades Conduct sensor and camera calibration as part of preventive maintenance 3. Troubleshooting & Technical Support Provide L1/L2 support following defined SOPs Troubleshoot hardware, networking, and software issues Coordinate with client IT/OT teams for remote and on-site support 4. Documentation & Reporting Maintain accurate logs of issues, maintenance activities, and resolutions Prepare weekly reports for internal review and leadership visibility 5. Continuous Learning Stay updated on new features, system enhancements, and troubleshooting best practices KRAs & KPIs System Uptime: ? 98% First-Time Fix Rate: ? 85% Critical Issue Response Time: < 2 hours Preventive Maintenance Compliance: 100% Customer Satisfaction Score: ? 4.5/5 Qualifications Diploma or Bachelor?s degree in Electronics, Electrical, Computer Science , or a related field Certifications such as CompTIA A+ / Network+ are an added advantage Open to freshers or candidates with basic technical exposure Required Technical Skills Basic knowledge of Windows and Linux environments Understanding of TCP/IP, LAN diagnostics, and IP configurations Familiarity with IP cameras, sensors, cabling, and communication protocols Basic programming knowledge ( Python / JavaScript / C / C++ ) preferred Experience with SQL basics, log analysis, and software installation Ability to follow UAT, FAT, and preventive maintenance SOPs Core Competencies Strong customer-centric mindset Ownership and accountability Effective problem-solving skills Ability to collaborate across functional teams Good communication skills