Application DevOps Engineer

Job Type: Permanent - Full Time

Location: Mumbai

Job Category: IT

Job Description

Are you ready to grow your career in our global tech hub?

Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

So, what’s the job?

• You’ll use a continuous delivery mindset to ensure a frictionless path to production.
• You’ll provide proactive feedback on potential issues and risks across the delivery lifecycle.
• You’ll work closely with release teams to ensure smooth, reliable, and predictable releases.
• You’ll leverage strong knowledge of the development ecosystem, including Git, CI pipelines, Docker, and Kubernetes.
• You’ll apply software architecture design skills to maintain high availability and fault tolerance.
• You’ll contribute across the software development lifecycle using Agile methodologies.
• You’ll demonstrate a strong understanding of systems architecture within high‑availability environments.
• You’ll apply best practices in networking and information security.
• You’ll build and maintain automation for build and deployment pipelines, including scripting, code repositories, and container platforms.
• You’ll use tools such as Octopus, TeamCity, Serverless Framework, Terraform, AWS, Windows, Linux, and containerization technologies effectively.
• You’ll communicate clearly and build strong rapport with internal stakeholders across teams.
• You’ll embed Agile product development practices into day‑to‑day delivery.
• You’ll collaborate with business and product owners to drive continuous improvement initiatives.
• You’ll design and implement DevOps deployment automation using GitHub Actions.
• You’ll assess and advise on the use of serverless development frameworks.
• You’ll demonstrate a passion for independent self‑learning with a proactive, can‑do attitude.
• You’ll mentor and coach team members on DevOps tools, practices, and ways of working.
• You’ll manage, analyse, troubleshoot, and resolve incidents for core applications, ensuring SLA adherence.
• You’ll partner with critical incident teams to conduct root cause analysis and define preventative actions.
• You’ll apply a strong understanding of Change and Problem Management processes.
• You’ll prepare, document, and maintain reports and run books to strengthen the shared knowledge base.
• You’ll monitor application and infrastructure alerts and respond quickly to incidents.
• You’ll define alerting requirements and configure them effectively within New Relic tools.
• You’ll contribute directly to product development initiatives.
• You’ll provide extended support during critical or blocker incidents when required.
• You’ll use customer insights to help shape and guide business initiatives.
• You’ll ensure best‑practice customer initiatives are adopted and consistently applied.
• You’ll deliver exceptional customer service to both internal and external customers in line with company standards, regulatory obligations, and SLAs.
• You’ll handle all confidential information in accordance with company and partner protocols and procedures.
• You’ll maintain high standards of customer relationship management at all times.
• You’ll ensure all interactions meet the highest professional standards, communicating clearly and appropriately with all stakeholders.
• You’ll collaborate with key stakeholders across the Cover‑More Group, providing regular updates and reporting.
• You’ll ensure all communications align with and reinforce the company’s Brand Promise.
• You’ll keep accurate records of interactions in line with SOPs and established processes.
• You’ll be accountable for achieving personal performance and behavioural targets aligned to quarterly KPIs.
• You’ll contribute proactively to team performance targets in collaboration with the Team Leader, supporting service expectations, productivity, compliance, and behavioural standards.
• You’ll identify development strategies to achieve your career goals and actively engage in training and development opportunities.
  
  

And what are we looking for?

• You’ll bring a minimum of 4+ years of hands‑on experience in software development.
• You’ll have 3+ years of experience supporting production applications, ensuring stability and performance.
• You’ll hold a graduate degree with relevant professional experience.
• You’ll bridge the gap between Development and Operations, enabling smooth collaboration and delivery.
• You’ll demonstrate strong hands‑on experience with .NET, SQL, MVC, APIs, WCF, and networking fundamentals.
• You’ll have a good understanding of the MuleSoft API library and API‑driven integrations.
• You’ll be familiar with New Relic or similar logging and monitoring tools (good to have).
• You’ll maintain and recommend CI/CD best practices, including automating security testing at DevOps speed.
• You’ll manage and maintain central Dev systems for source control, CI pipelines, service discovery, and related tooling.
• You’ll apply a continuous delivery mindset to ensure a frictionless and reliable path to production.
• You’ll bring proficiency and hands‑on experience with Octopus, TeamCity, Serverless Framework, Terraform, AWS, Windows, Linux, and containerization technologies.
• You’ll demonstrate strong practical knowledge of build and deployment automation, scripting, code repositories, and containers.
• You’ll take ownership of business‑reported issues, performing impact analysis, root cause analysis, proposing and implementing fixes, working on SQL scripts, and producing documentation and ad‑hoc reports.
  
  

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

We also offer some other perks including: 

• Mediclaim insurance cover in case of any health emergency 
• Coverage under group personal accident insurance 
• Flexible and compressed work weeks and hybrid working options. 
• Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays 
• An extra day off for you to take on your birthday or your annual work anniversary. 
  
  

Apply today and let’s go great places together!