Application Developer

Role: Support Engineer

Location: Noida

Experience: 3–6 Years

We are looking for a proactive L2 Application Support Engineer to support business-critical applications in production environments. The ideal candidate should have hands-on experience in incident management, troubleshooting, monitoring, deployments, and production support.

Key Responsibilities:

• Provide L2 support for application and production incidents, ensuring timely resolution within SLA.
• Monitor application health, system performance, and proactively identify issues.
• Troubleshoot application, database, API, and infrastructure-related issues.
• Perform root cause analysis (RCA) and implement preventive measures.
• Support production deployments, release validations, and rollback activities.
• Analyze logs and monitor alerts using observability tools.
• Coordinate with Development, QA, SRE, and Infrastructure teams for issue resolution.
• Manage incidents, service requests, and change activities through ticketing systems.
• Maintain SOPs, runbooks, and technical documentation.
• Participate in on-call and shift support rotations when required.

Required Skills:

• 3+ years of Application/Production Support experience.
• Strong Linux/Unix administration and troubleshooting skills.
• Hands-on experience with SQL databases and query analysis.
• Experience with monitoring tools such as Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Nagios, Splunk, or similar.
• Knowledge of Kubernetes, Docker, microservices, and application architectures.
• Experience with Jenkins, Git/Bitbucket, and CI/CD processes.
• Familiarity with REST APIs, Postman, and API troubleshooting.
• Exposure to scripting using Shell or Python.
• Experience with Jira, ServiceNow, GLPI, or similar ticketing tools.
• Strong understanding of Incident Management, Problem Management, and Change Management processes.

Preferred:

• Experience in Banking, FinTech, Telecom, or Enterprise Applications.
• Exposure to AWS or cloud environments.
• ITIL certification is a plus