Analyst Systems Administrator

Level 4 – HOPEX v6 Admin (Enterprise Architecture – GEAR)

Location : Mphasis Bangalore, Global Village, Tower E/Chennai - DLF IT Park

Experience Required

4–6 years (hands-on experience in HOPEX / Enterprise Architecture tools)

Employment Type

Full-Time

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Role Summary

We are seeking a HOPEX v6 Admin – Level 4 to independently manage administration and support of the GEAR platform.

This role includes end-to-end platform support, configuration, troubleshooting, and moderate enhancement ownership, along with coordination across stakeholders.

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Key Responsibilities

HOPEX Administration (Core Ownership)

• Administer and maintain HOPEX v6 platform for stability and performance.
• Manage user roles, access controls, and governance policies.
• Perform system upgrades, patching, and configuration changes.
• Ensure application availability, performance, and reliability.
• Monitor:
• System logs
• Scheduled jobs
• Integrations and services
  
  

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Platform Operations & Enhancements

• Handle incident, problem, and change management independently.
• Perform root cause analysis (RCA) and implement fixes.
• Support release deployments and configuration rollouts.
• Implement minor customizations and enhancements in HOPEX.
• Maintain platform documentation and operational runbooks.
  
  

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AWS & Infrastructure (Working Level Expertise)

• Support AWS services including:
• EC2, S3, RDS, VPC
• IAM, CloudWatch
• Monitor performance, cost, and security compliance.
• Assist in:
• Environment provisioning
• Backup & recovery
• Disaster recovery readiness
• Coordinate with cloud teams for improvements.
  
  

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Security & Compliance

• Support remediation of:
• Vulnerabilities (OS, DB, middleware, app layers)
• Ensure platform compliance with enterprise standards.
• Assist in audit readiness and governance reporting.
  
  

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Stakeholder Collaboration

• Work closely with:
• Enterprise Architects
• Solution Architects
• Governance teams
• Provide user training and onboarding support.
• Act as a primary point of contact for platform support.
  
  

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Skills & Expectations

Technical Skills

• Strong experience in:
• HOPEX (or similar EA tools)
• SQL (queries and debugging)
• Application support & configuration
• Good knowledge of:
• AWS (core services)
• ITIL processes
• Understanding of:
• Enterprise Architecture frameworks (TOGAF preferred)
  
  

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Soft Skills

• Strong analytical and troubleshooting skills
• Effective stakeholder communication
• Ability to work independently
• Attention to detail and governance mindset