Analyst II, Admin GCC Operations

Job Description

Job Description: Admin Analyst (IT & Workplace Operations) – B15 Location: Bangalore, India Employment Type: Full-Time (FTE) Shift: European Shift Role Overview Kraft Heinz India GCC is looking for a dynamic Admin Analyst (B15) who brings a strong blend of administrative operations and IT onboarding expertise to support a modern, digitally enabled workplace. This role will be instrumental in ensuring seamless workplace operations while driving IT-enabled onboarding, digital workspace adoption, and vendor governance, along with collaborating closely with senior stakeholders across functions. Key Responsibilities 1. IT Onboarding & Digital Workplace Enablement

• Manage end-to-end IT onboarding for new hires including system access, hardware readiness, and workspace setup
• Drive a digitally enabled workspace, ensuring smooth collaboration across tools and platforms
• Support users with basic IT queries and coordinate with IT teams for issue resolution
• Maintain digital assets, access records, and onboarding documentation 2. Administrative Operations Oversight
• Supervise daily administrative operations across the workplace floor
• Conduct regular governance meetings with teams to track operational efficiency and resolve issues
• Drive follow-ups, escalation closures, and SLA adherence 3. Cross-functional Coordination & Process Improvement
• Collaborate with HR, IT, and business teams to streamline operational processes
• Identify opportunities to enhance efficiency, automation, and workplace experience
• Contribute to improving operational SOPs and governance frameworks 4. Vendor Management
• Manage vendor onboarding, contracts, and performance governance
• Ensure effective service delivery across housekeeping, transport, cafeteria, and facility vendors
• Track vendor SLAs, escalations, and compliance adherence 5. Facility, Transport & Cafeteria Management
• Manage transport logistics including shift-wise roster planning
• Oversee cafeteria operations, including meal planning and vendor coordination
• Ensure high standards of facility management, hygiene, and employee experience 6. Documentation & Digital Organization
• Maintain structured digital and physical records for ease of access and compliance
• Ensure all operational documents are updated, archived, and easily retrievable 7. Meeting & Communication Management
• Coordinate virtual meetings, webinars, and conference calls
• Manage meeting rooms, training rooms, and scheduling systems
• Avoid conflicts in bookings and ensure smooth operational flow 8. Event & Stakeholder Collaboration
• Partner with HR and leadership for corporate events and employee engagement activities
• Manage logistics including travel, accommodation, and vendor arrangements 9. Travel & Visitor Management
• Coordinate travel arrangements (flights, stay, local transport) for employees and stakeholders
• Manage visitor experience including entry protocols and office navigation 10. Data Management & Reporting
• Perform accurate data entry, reporting, and operational tracking
• Support decision-making through basic data analysis and insights Eligibility Criteria
• Graduation: 5–6 years of relevant experience
• Post-Graduation (MCA/PG): Preferred with exposure to IT/admin operations
• Strong exposure to: o IT onboarding processes o Administrative & workplace operations o Vendor management & stakeholder coordination Key Skills & Competencies
• Strong stakeholder management (including senior leadership exposure)
• Good understanding of IT tools and workplace technologies
• Excellent coordination, multitasking, and follow-up skills
• Strong problem-solving and process improvement mindset
• High ownership and ability to work in a fast-paced GCC environment
• Good communication and interpersonal skills
• Kannada language proficiency (good to have) Interview Panel
• 1st Round: Manickam
• Final Round: Priya Why Join Kraft Heinz GCC – Bangalore?
• Opportunity to work in a fast-growing global capability center
• Exposure to global stakeholders and digital transformation initiatives
• Collaborative and high-performance work culture
• Strong focus on employee experience and operational excellence
  
  

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.