Analyst I - Operations - Project Delivery Excellence Manager

Role Description

Job Title: Project Delivery Excellence Manager

Location: Chennai, Trivandrum

Job Type: Full-time

Job Description

We are looking for an experienced Project Delivery Excellence Manager to join our team. In this role, you will oversee the successful delivery of IT projects by monitoring project health, ensuring quality assurance, and driving continuous improvement. You will work closely with project managers and senior leadership to ensure that all projects are executed effectively, risks are managed, and delivery metrics are optimized for excellence.

Key Responsibilities

• Organize and facilitate project reviews to monitor project health and ensure quality assurance and delivery excellence throughout the project lifecycle.
• Facilitate the customization and implementation of SDLC processes and tools for projects, ensuring seamless integration with custom tools and processes.
• Perform risk assessments, identify risks across projects, propose mitigation strategies, and ensure proper implementation of risk management plans.
• Facilitate the selection of appropriate lifecycle processes for project execution using organizational tools and platforms, tailored to each project's specific needs.
• Define key metrics and KPIs to measure delivery excellence and synthesize project performance data across multiple projects to create comprehensive reports.
• Use statistical methods and data analysis techniques to interpret project data, identifying trends, patterns, and anomalies.
• Provide actionable insights based on data analysis to support decision-making by project managers, delivery leads, and senior management.
• Facilitate root cause analysis when key performance indicators (KPIs) deviate from expected norms or when issues such as delays, quality defects, or budget overruns arise.
• Lead continuous improvement initiatives by identifying inefficiencies and trends in delivery processes, proposing enhancements based on data analysis.
• Generate and distribute detailed reports and dashboards for stakeholders, ensuring transparency and alignment across teams.
  
  

Must-Have Skills And Experience

• 7 to 10 years of experience in the IT services industry, specifically in process quality assurance or delivery excellence.
• Strong understanding of software development life cycle (SDLC) methodologies, including Agile and Waterfall.
• Proficiency in Agile practices and tools like JIRA, MS Project, Power BI, and other relevant reporting tools.
• Strong analytical skills with the ability to interpret complex project data and provide actionable insights.
• Excellent written and verbal communication skills, with the ability to present data effectively to stakeholders at all levels.
• Ability to make sound judgments, with strong decision-making skills and the ability to manage and mitigate risks.
• Experience in creating and delivering executive-level summary reports and presentations.
• Ability to articulate thoughts, views, and ideas clearly and concisely to stakeholders across different levels.
  
  

Good-to-Have Skills

• Certifications in CSM (Certified Scrum Master), SAFe (Scaled Agile Framework), PMP (Project Management Professional), or PRINCE2 (Projects in Controlled Environments).
• Experience with continuous improvement methodologies and driving operational efficiency in IT project delivery.
• Familiarity with project management software and tools beyond JIRA, such as Trello, Asana, or similar platforms.
• Knowledge of risk management frameworks and strategies for mitigating project risks.
• Familiarity with data visualization tools beyond Power BI, such as Tableau or similar platforms, for reporting and dashboards.
  
  

Skills

Statistical Analysis,Delivery Excellence,Risk Management,Project Analysis