Analyst - HR Direct, WFA

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

What this job involves:

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Managing Employee On boarding & Exit formalities
• Provide query resolution for Employee Self Service/Manager Self Service requests
• Manage Letter creation activities related to Increments, Promotion, Transfer, Termination, Employee Type changes etc.
• Managing employee benefits/leaves and Payroll transactions/cases
• Managing semi-functional issues in Workday
• Demonstrate good proficiency in HR processes and standard operating procedures
• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue
• Managing & Coordinating queries on Case management tool
• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards
• Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience
• Managing payroll activities for Southeast countries & Australasia
  
  

Key Skills

• Demonstrating good understanding of core HR management practices, processes, procedures, and policies
• Good written and verbal communication skills
• Previous experience in Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool an added advantage
• Knowledge on MS Office Suite skills (Word, Excel, Outlook)
• Bachelor’s degree in Human Resources or Personnel Management
• 1-2 years of experience in HR or client services role preferred
  
  

Sound like you? In this role, your key responsibilities will include:

• Highly Organised and Self-motivated
• Ability to work in a fast-paced environment with constant deadlines
• Good Customer service skills using efficient processes
• Proactive in achieving results and seeking improvements
• Strong teamwork interaction and orientation
• Attention to detail and ability to work towards tight deadlines
• Ability to adapt and drive change to derive efficiencies/productivity
• Result oriented and Proactive in achieving results
  
  

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!