Airport Customer Service Supervisor

Actively Reviewing the Applications

Aviation Indeed™️

India, Haryana, Gurugram Full-Time On-site

Posted 3 weeks ago • Apply by April 4, 2026

Job Description

Job Overview

To assist in supervising and managing all aspects of operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

Key Responsibilities

Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
Drive ground service performance to deliver service excellence consistently across the domestic network
Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
Plan for and ensure preparedness to deal with irregular operations and crisis situations
Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
Monitoring OTP and take corrective measures
Ancillary revenue targets to be achieved
Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
Contingency Handling Preparedness

Skills & Attributes