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Airlines CSA

Actively Reviewing the Applications

Aviation Indeed™️

Saudi Arabia Full-Time On-site

Posted 3 weeks ago • Apply by April 4, 2026

Job Description

Key Responsibilities:

Flight Operations Coordination:

Monitor flight schedules, arrivals, departures, and ensure on-time operations.
Coordinate with various departments, including ground handling, catering, and maintenance, to ensure seamless flight services.
Collaborate with flight crew and ground staff to address operational issues and maintain efficient flight turnarounds.

Passenger Services:

Assist passengers with inquiries, ticketing, and check-in procedures.
Handle passenger complaints and concerns, striving to provide resolution and maintain high customer satisfaction.
Oversee boarding processes and ensure compliance with safety and security regulations.

Emergency Response:

Act as a point of contact during emergency situations, coordinating with relevant authorities, crew, and support teams.
Execute emergency procedures as required, ensuring passenger safety and minimizing disruptions.

Communication:

Maintain clear and effective communication with internal teams, crew members, and external partners to ensure accurate information dissemination.
Keep passengers informed about flight status, delays, and any changes in a professional manner.

Documentation and Reporting:

Prepare accurate and timely reports on flight operations, incidents, and passenger feedback.
Maintain records of flight movements, delays, and other relevant data for analysis and regulatory compliance.

Supervision and Leadership:

Provide guidance and direction to duty officers and ground staff to ensure adherence to established procedures and standards.
Foster a positive and collaborative team environment, promoting effective teamwork and continuous improvement.

Qualifications And Requirements:

Bachelor's degree in Aviation Management, Hospitality, or a related field (preferred).
Previous experience in airline operations, ground handling, or customer service within the aviation industry.
Strong knowledge of aviation regulations, safety protocols, and emergency procedures.
Excellent communication skills in English, both verbal and written. Additional languages are a plus.
Ability to remain composed under pressure and make quick decisions in fast-paced situations.
Proficiency in using computer systems and software for flight operations management.
Flexibility to work in shifts, including weekends, holidays, and overnight shifts.

Duty Supervisor - Doha Location

(Note: The Duty Supervisor role could be a senior position overseeing the Duty Officer team. If this is the case, the job description should reflect additional supervisory responsibilities.)

Position Overview: The Duty Supervisor at our Doha location plays a leadership role in overseeing airline flight operations and ensuring the efficient functioning of the Duty Officer team. This position involves supervisory responsibilities, requiring strong organizational, interpersonal, and problem-solving skills.

Key Responsibilities:

All responsibilities of the Airline Duty Officer role, as mentioned above.
Supervise and mentor the Duty Officer team, providing guidance, training, and performance feedback.
Coordinate team schedules and ensure adequate staffing levels to meet operational demands.
Serve as the escalation point for complex issues and provide resolution in line with company policies.
Collaborate with various departments and external partners to optimize flight operations and customer service.
Participate in continuous process improvement initiatives to enhance operational efficiency.
Conduct regular meetings with the Duty Officer team to communicate updates, procedures, and goals.
Maintain a high level of situational awareness during peak operational hours and emergency situations.
Assist in the development and implementation of standard operating procedures and best practices.

Qualifications And Requirements:

Bachelor's degree in Aviation Management, Hospitality, or a related field (preferred).
Substantial experience in airline operations, ground handling, or customer service within the aviation industry, with demonstrated leadership skills.
In-depth knowledge of aviation regulations, safety protocols, and emergency procedures.
Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
Proficiency in using computer systems and software for flight operations management.
Strong decision-making abilities and the capacity to manage multiple tasks simultaneously.
Flexibility to work in shifts, including weekends, holidays, and overnight shifts.