Air Freight - Commercial Manager

Air Freight - Sales 

Location: Chennai

Number of Positions: 1

SAR Transport Pvt Ltd, founded in 2005 and headquartered in Mumbai, is a leading IATA‑certified freight forwarder with 14 offices across India and branches in Singapore, Indonesia, Canada, and the USA. With a global network of 50+ airlines and deep expertise across air, sea, and road logistics, we handle specialized shipments—pharma, temperature‑controlled, dangerous and oversized cargo—offering true end‑to‑end solutions . Our team of over 200 professionals delivers responsive, customer‑centric service, ensuring compliance, transparency, and timeliness on every shipment .

We pride ourselves on being one of India’s top freight forwarders in the India–USA/Canada trade lane, and our air freight division is equipped to manage charter services, bonded warehousing, customs clearance, and real-time shipment monitoring

• Lead sales efforts in air export/import freight forwarding, targeting direct customers (BCOs).
• Handle full sales cycle: prospecting, quoting, negotiating, order booking, rate contracts, and post-sales support.
• Achieve monthly targets for volume (~60 tonnes) and revenue.
• Manage customer accounts: nurture relationships, upsell value-added services, and resolve operational issues.
• Coordinate internally with operations, pricing, and finance for capacity, rate negotiation, and billing.
• Monitor market trends, airline rates, competitor activities, and regulatory developments.
• Maintain CRM records, sales forecasts, and reports for management review.

• 7–16 years in air freight forwarding sales with a freight forwarder.
• Deep understanding of air freight operations, documentation (AWB, Incoterms), customs processes, and airline networks.
• Strong negotiation, communication, interpersonal, and customer relationship abilities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
• Familiarity with air‑freight booking systems (e.g., CargoWise, SFM) preferred.
• IATA and DGR credentials are a plus.

• Proven track record in managing 60 + tonnes/month, meeting volume and revenue KPIs.
• Previously handled direct clients (importers/exporters), not through sub-agents.
• Able to work across teams—pricing, operations, finance—for smooth shipment execution.
• Comfortable in fast-paced environments with tight deadlines and shifting market rates.
• Data-driven mindset—analyzes pipeline and performance to adapt strategies effectively.
• Strong business acumen with a focus on profitability and client retention.

• A critically important sales role with full ownership of customer engagement.
• IATA-certified environment offering access to the global air freight market.
• Collaborative, growth-focused work culture in Mumbai’s dynamic logistics sector.