AI Chat bot

Perform end-to-end functional and UX testing of chatbot, messaging, and voice solutions

 Validate system responses against various user input variations for the same intent

 Ensure logical and human-like interaction behaviour across conversational flows

 Design and execute test scenarios covering multiple message variants

 Test AWS Connect flows (voice, chat, routing, IVR scenarios)

 Identify gaps in conversation design and suggest improvements

 Collaborate with product, AI, and development teams

 Report defects with clear steps, expected vs actual behaviour

 Support regression, exploratory, and E2E testing

Must Have

 Experience in chatbot / conversational AI / Gen AI testing

 Experience in chatbot automation testing tools

 Understanding of natural language variations and intent mapping

 Hands-on or exposure to AWS Connect (voice/chat flows)

 Experience with tools like Cyara (voice/chat testing)

 Hands on experience in API Testing using postman, supertest API frameworks

 Strong software engineering fundamentals, and proven experience in a number of

programming languages.