AES SAP- PPDS/PPQM-Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In SAP supply chain and operations at PwC, you will specialise in providing consulting services for SAP supply chain and operations applications. You will analyse client needs, implement software solutions, and offer training and support for seamless integration and utilisation of SAP supply chain and operations applications. Working in this area, you will enable clients to optimise their supply chain processes, improve operational efficiency, and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Job Summary -

The SAP PPDS & PPQM Support Manager is responsible for end‑to‑end managed service delivery of SAP Production Planning and Detailed Scheduling (PPDS) and Production Planning for Quality Management (PPQM) within a regulated BioPharma manufacturing landscape. The role ensures production stability, strong incident governance, compliance with GxP requirements, and effective coordination across manufacturing, quality, and supply chain stakeholders.

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.

Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / MBA

Required Field(s) Of Study (BQ)

Preferred Field(s) of Study:

Minimum Year(s) of Experience (BQ) *: 10-16 years of experience

Certification(s) Preferred

Preferred Knowledge/Skills *:

Scope of Responsibility

• SAP PPDS (Advanced Planning, Detailed Scheduling, heuristics, alerts)
• SAP PPQM (Quality‑integrated production planning and execution)
• Integration touchpoints with:
• S/4HANA PP
• QM
• MES / LIMS
• IBP / APO (where applicable)
• Incident, Service Request, and enhancement governance under managed services
  
  

Key Responsibilities

Service Operations & Ticket Governance

Own all PPDS and PPQM‑related incidents and service requests.

Enforce Strict Ticket Governance

Clear ownership and accountability

Timely, meaningful updates with valid ETAs

Correct classification (incident vs enhancement vs project)

Act as the single escalation owner for aged or high‑impact PPDS tickets (e.g., long‑open scheduling issues).

Proactively manage backlog health using ticket tracker data (aging, reopen trends, dependency blockers).

• Managed Services Delivery
  
  

Lead L2/L3 support teams delivering PPDS and PPQM services.

Drive Daily And Weekly Operational Cadence

Production‑impact review

Aging ticket reviews

Risk and dependency tracking

Ensure SLA adherence while protecting manufacturing and quality timelines.

Identify requests that represent design or planning logic changes and route them through proper demand or project governance.

• Manufacturing & Quality Alignment (BioPharma Focus)
  
  

Partner with Manufacturing, Quality, and Supply Chain teams to align on:

Scheduling priorities

Quality constraints

Batch and inspection dependencies

Ensure PPDS changes do not negatively impact validated manufacturing processes.

Balance production urgency with compliance and quality requirements.

• PPDS & PPQM Functional Oversight
  
  

Provide Functional Leadership On

PPDS heuristics, alerts, pegging, and capacity planning

PPQM integration with production orders and quality inspections

Guide Root‑cause Analysis For

Orders not flowing between S/4 and PPDS

Scheduling inconsistencies

Quality‑driven planning blocks

Support performance optimization of PPDS runs during peak planning cycles.

• Compliance & Audit Readiness
  
  

Ensure support activities comply with GxP, SOX, and validation standards.

Maintain audit‑ready documentation through disciplined ticket updates and resolution notes.

Support audits related to manufacturing planning and quality systems.

• Vendor & SME Coordination
  
  

Coordinate with SAP product teams, MES vendors, and system integrators for PPDS/PPQM issues.

Escalate systemic product limitations or vendor delays with data‑backed evidence.

Work closely with SMEs to validate solution approaches before production changes.

• Continuous Improvement
  
  

Reduce Recurring PPDS And PPQM Issues Through

Root‑cause remediation

Knowledge articles

Improved business guidance

Improve predictability and stability of production planning support.

Required Experience & Skills

10+ years of SAP experience with strong focus on PPDS and PPQM.

3+ years in support or service delivery management roles.

Deep Understanding Of

Manufacturing planning and scheduling

Quality‑integrated production processes

Experience in BioPharma / Life Sciences or other regulated manufacturing environments.

Strong ITSM, escalation management, and stakeholder communication skills.