Active Directory Specialist

Job Description

```html About the Company [Provide a brief introduction to the company, its mission, and culture.] About the Role [A short paragraph summarizing the key role responsibilities.] Responsibilities Provide L2 support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, etc.) Assist users with login issues, MFA setup, and license-related queries Troubleshoot email delivery, calendar sync, and Teams connectivity issues Escalate unresolved issues to L2/L3 support Basic understanding of Microsoft 365 admin center and Exchange Online Handle user account creation, password resets, and group membership changes Assist with computer account joins and basic GPO troubleshooting Monitor AD replication and login issues Familiarity with Active Directory Users and Computers Maintain accurate documentation of AD changes Log and track incidents via ITSM tools (e.g., ServiceNow, Jira) Knowledge of Windows OS and Office applications Provide remote support using tools like MS Teams Follow standard operating procedures and escalation paths Strong communication and customer service skills Qualifications [Education details] Required Skills Active Directory M365 Microsoft 365 Support Preferred Skills [List any preferred skills here] Pay range and compensation package [Pay range or salary or compensation] Equal Opportunity Statement [Include a statement on commitment to diversity and inclusivity.] ```