Account Manager - Customer Success

Preferred Functional Knowledge (Skills & Tools):

• Good communication and Writing skills. Should be able to connect with leadership of clients.
• Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
• Convincing skill, Knowledge on Account management practices.
• Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage

Key Responsibility (Day to Day Activities):

• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn
• Frequent client reach outs, review Account health, Publish accounts dashboards.
• leading to reduction of client churn

Qualification and Experience

• 2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles.
• Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
• Experience in Customer Success for HR Tech application is preferred.