Account Manager

Job Title: Account Manager / Customer Success Manager – Azure & Microsoft 365

Job Location: Hyderabad, Telangana

Department: Customer Success / Sales

Role Summary

We are seeking an Account Manager / Customer Success Manager to own post-sales relationships for our Azure and Microsoft 365 customer portfolio. The role is responsible for retention, expansion, and long-term account growth. This is a revenue-focused position centered on identifying upsell opportunities, strengthening stakeholder relationships, and driving adoption of cloud services.

Key Responsibilities

• Own and manage a portfolio of Azure and Microsoft 365 customer accounts
• Drive account growth through upsell and cross-sell opportunities
• Conduct Quarterly Business Reviews (QBRs) with structured usage and roadmap discussions
• Build relationships with IT leaders and business stakeholders
• Maintain expansion pipeline and forecast account growth
• Act as the primary strategic advisor for assigned customers
• Coordinate with internal teams to align delivery with customer goals
• Track customer health metrics and engagement
• Identify risks early and implement retention plans

Required Skill Sets

• Communication and executive presence
• Relationship-building and stakeholder management
• Persuasion and negotiation
• Strategic thinking
• Ownership and accountability