3PL Management Specialist

Key Accountability Areas

Partner Management

• Drive partner performance cycle and ensure newly onboarded vendors are generating orders.
• Ensure the number of new partners joining (70% passed).
• Design Vendor onboarding journey and satisfaction.
• Train and create tools/materials/procedures to support the team on how to provide excellent service and support for partners.
• Design communication strategy and templates with new vendors joining to ensure they have the right knowledge to operate and run successfully.
• Responsible to keep partners from leaving in a short period and avoid them to become churned or zombies’ shops.
• Maintain and share accurate reporting and tracking of team performance.
• create required data and reports daily to manage their portfolio.
• create best practices with the team and help resolve escalations from shop partners.
• perform structured actions and tasks to optimize operational metrics, achieve content excellence, and educate new partners.
• Create vendor’s feedback loop to make sure pain-points are addressed for new onboarding along the different touch points.

Governance and Resilience

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

Daily Operations

• Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 1-3 years in sales & operations, account management, or relevant experience.
• Excellent oral and written communication skills.
• Advance leadership skills.
• Intermediate data analytics skills.

Education and Certifications

• Bachelor’s Degree in a relevant field is required.