Job Description

Greetings from TCS!!! Come and join us for an exciting career with TCS!!! TCS has always been in the spotlight for being adept in ?the next big technologies?. What we can offer you is a space to explore varied technologies and quench your techie soul. We are arranging a Virtual interview Drive at below mentioned details, please proceed with this job posting. Required Technical Skill Set - CSM Developer ( Technical Lead) Date: - 13-Nov-25 Experience Range : 6 + Years Location- PAN INDIA Interview mode - Virtual Essential Duties & Responsibilities: (Detailed Description) Experience supporting Customer Service organizations (3+ years) Develops UI forms, fields, notifications, and workflows Maintains JavaScript server/client code Builds reports, gauges, and home pages Maintains service level agreement (SLA) data and monitors SLA workflows Creates new service catalog requests and items with variables Creates, monitors, modifies, and publishes workflows with approvals Searches, populates, and customizes the CSM knowledge base(s) Creates access control rules Knowledge of ServiceNow applications and interrelationships Experience with implementing ServiceNow processes and functions Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3). Integration experience with CRM and ERP systems Web Services integration experience Certified System Administrator [CSA] ServiceNow CSM Fundamentals