Cluster Manager - BFS Direct/Senior Cluster Manager - BFS Direct

Job Description

Location Name: Pune Corporate Office - Cerebrum Job Purpose ?This position is open with Bajaj Finance Ltd.? Duties And Responsibilities ?Responsible for understanding product specific nuances across multiple loan products (Salaried Personal, CA, Doctor & Business Loans) ?Responsible for identification of business problem through regular sync up with cross functional business, operations & u/w, risk, analytics and marketing stakeholder and translate the same in BRDs/User story/ Workflows ?Ability to create detailed business documents like User stories, BRD, Wireframe, Product training decks ?Own consumers digital journey and manage backend complexity of offers, listing & subsequent integrations encompassing lead generation to End-to-end disbursements ?Responsible for initiatives to reduce time to disbursement (improve TAT) & drive DIY / touch free loan processing ?Take feedback from customers & Internal stakeholders (Sales, Call Centre, Credit, Operation) for initiatives to optimizing digital lending process ?Thoroughly validate developed capability/product in UAT cycle and ensure product suffice requirement acceptance criteria and ensure on time product delivery ?Ability to analyse journeys with tools such as Mouse Flow, User Experior etc to identify opportunities for improvements, eliminate drop-offs & customer experience interventions Required Qualifications And Experience ?A proven track record of data driven decision making and problem solving. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics & credit risk management ?Strong interpersonal skills and project management abilities are a must ?Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills ?Sound understanding of development cycle, scrum framework and UAT cycle ?2+ years of experience in the Agile development process ?Deep knowledge on SDLC process ?Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus ?Exposure to tools like ? Confluence, JIRA, Postman & AWS Technologies ?Expertise in MS office tools since the candidate will be responsible stakeholder management Other Expectations ?Role is based out of Pune & will be WFO